We all know excellent customer service when it happens to us. Great customer experiences drive future business and referrals. Lack of great customer service also has a far-reaching impact, but in a negative way. Done poorly, it costs money and customers. Failing to go above and beyond could cost you your most loyal customers and possibly your business. According to a report by NewVoiceMedia, the cost of poor customer service in the US is $41 billion per year.
On February 2, 2018, talent acquisition leaders and HR executives from around the region will be attending TeamKC’s first annual Training Camp.
Village Shalom, a client of Morningstar Communications, honored their centenarian residents during their Hanukkah Festival of Lights event on December 17. For more than 10 years, Village Shalom has celebrated their centenarians and their milestones. Presented with a cake topped with 100 candles and enjoying a music performance by Shireinu, Village Shalom's residents enjoyed the celebration alongside family, friends, and staff.
In virtually any B2B buyer’s journey, sometime during the consideration stage you’ll be asked to share a case study or two. Most buyers want to know how you’ve solved challenges like theirs for others. Creating compelling case studies that fit into your overall content strategy and engage your prospects requires an understanding of your buyer’s pain points and how you can apply your experiences with other clients to eliminate their pain.
When it comes to crises, it’s not a matter of if, but when an incident will occur. Every day I see a new crisis situation appear on the 10 p.m. news. You can spend years building up your company’s brand and reputation, and then in an instant a crisis can threaten all of these efforts. It’s for that reason we all must prepare for crisis situations.